FREE SHIPPING OVER 50 €
SHIP WORLDWIDE

Refund policy

Returns and Refunds Policy

1. General Information At Vitastan S.L., we are committed to providing high-quality multivitamin and mineral gummies. If you are not completely satisfied with your purchase, this Returns and Refunds Policy outlines your rights and the procedures to follow.

2. Return Eligibility

  • Products can be returned within 14 days of receipt in accordance with EU consumer protection laws.

  • To be eligible for a return, the Product must be unused, unopened, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required for all returns.

3. How to Initiate a Return

  • To start the return process, contact our customer service team at info@vitastan.com with your order details and the reason for the return.

  • Once your return request is approved, you will receive instructions on how to send the Product back to us.

  • Customers are responsible for the shipping costs of returning the item, except in cases where the Product is defective or incorrect.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 business days and issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

  • If you wish to exchange a Product for a different item, contact us at info@vitastan.com. Exchanges are subject to product availability.

  • The returned item must meet the eligibility criteria outlined above.

6. Defective or Damaged Items

  • If you receive a defective or damaged Product, notify us immediately at info@vitastan.com with photos and a description of the issue.

  • We will arrange a replacement or full refund, including shipping costs, at no additional charge.

7. Non-Returnable Items Certain items cannot be returned, including:

  • Products that have been opened or used.

  • Items purchased as part of a promotional sale or clearance.

  • Any item not in its original condition or missing parts for reasons not due to our error.

8. Late or Missing Refunds

  • If you haven’t received your refund within the stated timeframe, first check with your bank or payment provider as processing times may vary.

  • If you have done this and still have not received your refund, contact us at info@vitastan.com.

9. Contact Information For any questions or concerns regarding this Returns and Refunds Policy, please contact us:

Vitastan S.L. Castellana 180 bis, 1º D 28046 Madrid, Spain Email: info@vitastan.com Phone: [Insert Phone Number]

Home Search Cart Products About