Shipping policy

Shipping Policy

1. General Information At Vitastan S.L., we are committed to ensuring that your order is shipped promptly and securely. This Shipping Policy outlines the terms and conditions for the delivery of our multivitamin and mineral gummies. By placing an order with us, you agree to the terms of this Shipping Policy.

2. Shipping Locations

• We ship to addresses within Spain and selected international destinations. The availability of shipping options for your location will be displayed during the checkout process.

• We do not ship to P.O. Boxes or APO/FPO addresses.

3. Processing Time

• Orders are processed Monday through Friday, excluding holidays.

• Orders placed before 2:00 PM (CET) are typically processed and shipped the same day. Orders placed after this time will be processed the next business day.

4. Shipping Options and Delivery Times We offer the following shipping options:

• Standard Shipping (Spain): Delivery within 2-5 business days.

• Express Shipping (Spain): Delivery within 1-2 business days.

• International Shipping: Delivery times vary by destination, typically within 5-15 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues.

5. Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

• Free shipping may be available for orders exceeding a specified amount, as indicated on our website.

6. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

• If you do not receive a tracking email, please contact our customer service team at [insert email address].

7. International Shipping

• Customers are responsible for any customs duties, taxes, or fees applicable in their country. These charges are not included in the price of the Product or shipping fees.

• Delays due to customs clearance are beyond our control.

8. Undeliverable Packages

• If a package is returned to us due to an incorrect or incomplete address provided by the customer, failure to pick up the package, or refusal of delivery, we will notify you and provide options for reshipping the package. Additional shipping fees may apply.

9. Damaged or Lost Shipments

• If your package arrives damaged, please contact us immediately at [insert email address] with photos of the damage. We will work with the carrier to resolve the issue.

• If your shipment is lost, please notify us as soon as possible. We will investigate and assist you in locating or replacing your order.

10. Changes to Shipping Information

• If you need to update your shipping address after placing an order, please contact us immediately. Changes may not be possible if the order has already been processed or shipped.

11. Contact Information If you have any questions or concerns about our Shipping Policy, please contact us at:

Vitastan S.L. Castellana 180 bis, 1º D 28046 Madrid, Spain Email: [insert email address] Phone: [insert phone number]